Process Improvement Leader / Implementation Specialist

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Date Posted: 8/6/2021

Location: Any Canadian Location / Tout lieu canadien, Any Province, Canada

Reference No.: 2021-0122

Position Type Regular Full-Time

What is this role?

The Process Improvement Leader / Implementation Specialist will play an integral role in the development and implementation of new partnerships. 


This role is perfect for a critical thinker and creative problem solver who is eager to drive projects to completion for real business result improvement. 


What do we offer?

This is an exciting opportunity to join a dynamic and innovative insurance company! 

  • An environment that encourages the pursuit of personal and professional success

  • A company that acknowledges and rewards talent, and supports our employees in achieving and exceeding individual and organizational goals

  • Opportunities for advancement, learning and development

  • Competitive salary, pension plan & a comprehensive benefits package (with insurance of course!)

  • Cross-training and development opportunities 

  • Collaborative and inclusive environment


If you are looking for an exciting opportunity to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now. 


What will you be doing?

  • Provides business leadership, expert consultation and solution generation to ensure the effective implementation of key business opportunities and/or partnerships within Group Solutions.

  • Lead or participate in the planning and execution of opportunities and/or partnerships and ensure those projects are delivered within scope, time and budget objectives.

  • Evaluate and gather information to assess the feasibility of business opportunities and recommend solutions for effective implementation.

  • Lead, coordinate and manage projects from inception to completion.

  • Involved in process improvement projects working with a project team to achieve a step change in key business metrics.

  • Support development of Management Systems (process controls, metrics & reporting, training, etc.) to achieve the following objectives:

  • business context and process learning

  • performance evaluation (speed to learn, quality of work, work ethic, team work, etc.)

  • credibility (with operationsOps team by helping improve the processes in their area of work)

  • capacity (inclusion in our broadening cross-trained sprint capacity - even after they likely move onto other roles)

  • Participate in the development, management and communication of process changes.

  • Identify opportunities to improve operational processes; develop and implement training programs and workflow and process improvements.

  • Ensures the delivery of expert, solution oriented service to plan members, plan administrators, sales and distribution partners.

  • Supports the divisional goals through development of best practices and protocols.

  • Work closely with process owners, subject matter experts and operations management to identify improvement opportunities throughout the implementation process.

  • Collaborate with key stakeholders to develop business cases for identified opportunities.

  • Ensure completion of high quality user acceptance testing (UAT), business readiness planning and training.

  • Lead multiple concurrent implementations, maintain an implementation pipeline and provide regular updates to the customers and distribution partners.

  • Apply knowledge of systems, products, and processes to quickly and efficiently resolve challenges that arise during the implementation process.


Who are you?

  • Active listener with excellent communication skills via all media and for all audiences (strong verbal, written and visual communication for a variety of stakeholders)

  • Organized with the ability to manage multiple priorities and initiatives, manage resources and ensure tasks and projects are completed on time and within budget 

  • Critical thinker that is focused on growth & development by developing and implementing plans for others (not necessarily direct reports), anticipating current and future needs and objectives

  • Focused on building relationships by initiating and building effective relationships with colleagues in other departments and by supporting and developing effective cross-departmental relations and work initiatives

  • Creative problem solver / data-based root cause solution bias

  • Appropriate technical experience and skill (or ability to quickly learn it)

  • Recent university or college grads (1 to 5 years)



In business for more than 90 years, with our head office in Kingston, Ontario, Empire Life continues to grow with offices across the country. Our success is based on a commitment to being approachable and responsive to the needs of our clients and distribution partners, on consistently solid investment performance and on faith in our employees as future leaders.

For regular full-time positions, Empire Life offers a competitive salary and comprehensive benefits package including a bonus plan and opportunities for career development.

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now.
We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Empire Life is an equal opportunity employer.