Advisor, Empire Connect

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Date Posted: 8/6/2021

Location: Montréal, Québec, CA

Reference No.: 2021-0158

Position Type Regular Full-Time


The Advisor, Empire Connect promotes retention and sales by establishing effective relationships with customers, developing financial plans, providing financial advice and recommending and placing products that meet customer Insurance and Investment needs. The incumbent is guided by defined goals and objectives and works under the general supervision of the Vice President of the business unit.


Impact Statement

  • Represent the Empire Life brand to drive sales and ensure retention of existing business in the insurance and investment markets
  • Conduct regular and targeted meetings with Customers to gain an in-depth understanding of their unique financial and insurance needs in order to advise on financial planning and to promote the features and benefits of investment and insurance products 
  • Achieve defined sales and retention targets to maintain and grow Empire Life’s revenue stream


Responsibilities include

  • Recommend and place life and health insurance, including investment products that provide financial planning solutions that meet customer needs
  • Initiate contact with existing and prospective customers, using a consultative approach, identify their financial needs and evaluate their existing portfolio of products; conduct regular reviews and adjust their financial plan as needed
  • Onboard customers acquired through acquisition of existing blocks of business and review and augment former advisor records to ensure compliance and business practice standards are met 
  • Ensure communication with and service provided to customers is effective and professional, create a positive customer experience and promotes retention and sales of business  
  • Use digital platforms to place products during meetings with customers
  • Maintain an intimate understanding of Empire Life life and health insurance and investment products for effective consultation with customers
  • Leverage cross-channel sales opportunities by proactively referring business to the appropriate channel
  • Build and maintain a strong knowledge and understanding of current market trends, the competitive landscape and competitor product lines
  • Build and maintain a solid understanding of Empire Life defined sales processes and practices for investments and insurance products


Knowledge / Experience / Certification

  • 5+ years demonstrated experience in a direct customer service, customer relations and sales environment in the insurance/financial services industry
  • Experience as a life licensed advisor a significant asset
  • Life License Qualification Program (LLQP) and life insurance licensed as defined by regulators in applicable Provinces
  • Experience working in a digital environment
  • CLU or ACS designation is an asset
  • CFP designation or working towards
  • Canadian Securities Course & IFIC license an asset
  • Bilingualism (English and French) is required 


Education / Professional Courses

  • University degree or a College diploma from a recognized financial services program


Key Skills

  • Strong relationship building skills
  • Strong influencing and presentation skills
  • Well-developed organization, prioritization and time management skills
  • Excellent written and verbal communication skills
  • Tact, diplomacy and ability to handle confidential information


Key Competencies

  • Collaboration
  • Customer-Centricity
  • Driving for Results
  • Initiative
  • Innovation
  • Integrity
  • Interpersonal Communication
  • Judgment and decision-making


Working Conditions

  • Office environment
  • Frequent interruptions
  • Flexible work schedule is required
  • Travel may be required
  • A valid drivers license and a vehicle in good mechanical working order is required



  • Customers
  • Management and employees on a local and national basis
  • Distribution Partners
  • Industry Associations
In business for more than 90 years, with our head office in Kingston, Ontario, Empire Life continues to grow with offices across the country. Our success is based on a commitment to being approachable and responsive to the needs of our clients and distribution partners, on consistently solid investment performance and on faith in our employees as future leaders.

For regular full-time positions, Empire Life offers a competitive salary and comprehensive benefits package including a bonus plan and opportunities for career development.

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now.
We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Empire Life is an equal opportunity employer.