Senior Investment Administrator

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Date Posted: 8/6/2021

Location: Toronto-Downtown/Toronto-centre-ville, Ontario, CA

Reference No.: 2021-0178

Position Type Regular Full-Time

Senior Investment Administrator, Investment Finance and Administration


At Empire Life, we are transforming a company with a proud Canadian heritage into a digital leader and have gained a reputation as the most innovative life insurance company in the country. 

We are searching for a Senior Investment Administrator to join our team. 



  • Assists the Manager, Investment Finance and Administration in the coordination of daily investment administration operational activities and work flow.

  • Participates in and assists with ensuring that all investment-related transactions are accurately recorded in the investment administration database and settled in the market in a timely manner and in accordance with market conventions. Maintains portfolio management data to ensure database accuracy and integrity. Performs security set ups and revisions within the portfolio management and investment administration systems. Prepares and/or reviews holdings and cash/transaction reconciliations. Performs compliance rule set ups and maintenance in the portfolio management and investment administration systems to ensure effective monitoring of investment exposures and restrictions.

  • Investigates and/or resolves trade settlement issues and disagreements.

  • Handles/facilitates the resolution of escalations and issues by thoroughly investigating situations and identifying and/or communicating solutions and/or assisting other team members by recommending appropriate courses of action; collaborates with other team members on actions/responses to ensure appropriate and timely resolution.

  • Participates in the development, implementation and/or maintenance of procedures and service level standards consistent with industry best practices for the administration of investment portfolios, including data entry, trade settlement, corporate actions, pricing, ratings changes, proxy voting, reconciliation, mortgage and loan administration and servicing, performance and attribution, investment reporting and other related activities. Reviews procedures to identify opportunities for continuous improvement and 

  • ensures the effective implementation of procedural changes to maximize operational efficiencies and/or strengthen internal controls.

  • Ensures consistent execution of the department’s system of internal controls over investment administration activities and investment-related reporting to mitigate/minimize risk.

  • Provides product, process and internal control knowledge as well as technical advice to other team members - including on-going guidance, training and support - to ensure the department’s work is completed accurately and efficiently. 

  • Supports the implementation and maintains an effective cross-training and task delegation schedule to mitigate operational risk during position absences/vacancies; provides back-up support for other administrators/employees as required.

  • Participates in the production and/or review of weekly, monthly, quarterly and year-end reports to the Board of Directors, senior management and other stakeholders; assists in managing the production, and ensures appropriate review, of performance measurement reports, including the investigation and documentation of irregularities; reviews all information for accuracy, completeness and relevance; creates and/or maintains reports for portfolio managers and traders.

  • Participates on projects relating to the Investment Administration department such as system upgrades, adoption of accounting standards, the launch of new portfolios and products, portfolio growth and/or re-positioning initiatives, testing new software, development of reporting/procedural manual(s), streamlining and automating processes to reduce human error.

  • Acts as a key departmental liaison with counterparts in Portfolio Management, Corporate Finance, Retail Finance, Information Systems, Corporate Audit as well as external auditors, custodians and brokers.

  • Acts as a key day-to-day liaison with the custodian bank(s) with respect to investment administration activities; participates in the ongoing assessment and review of service level(s) provided through tracking and reporting of vendor service level issues.

  • Ensures all assigned departmental compliance requirements are satisfied, including both internal (e.g., AML compliance reporting) and external compliance requirements (e.g., maintaining trading accounts with brokers).

  • Coordinates with stakeholders and prepares information required for the marketing of new and existing wealth management products.

  • Provides ongoing support and exchange of information for maintaining relationships with business partners / fund portfolio managers.

  • Assists the Chief Investment Officer and front office investments team in special projects, as directed by the Manager, Investment Finance and Administration.

  • Participates in other Finance and Corporate initiatives, as directed.

  • Other duties and responsibilities, as assigned.


Skills / Knowledge / Education

  • Completion of a university business degree with courses in investments, finance, accounting and/or economics.

  • 5+ years work experience in investment operations within the insurance/financial services industry.

  • CPA designation and/or CFA designation and/or post-graduate degree are preferred.

  • Completion of the Canadian Securities Course or equivalent (or in progress) is an asset.

  • Knowledge of and experience with investment administration systems. Experience with the EZE Order Management System and SS&C Technologies Portia investment administration system is a significant asset.

  • Knowledge of and experience with various software packages and services in the investment industry including Bloomberg, SVC, PCBond, Broadridge, Glass Lewis is a significant asset.

  • Knowledge of accounting for investments under International Financial Reporting Standards (IFRS).

  • Knowledge of a broad range of investments and asset classes, including but not limited to exchange-traded and over-the-counter securities, private placements, derivatives, mortgages and loans.

  • Knowledge of word processing, spreadsheet, database, presentation and email computer applications and software.

  • Ability to conduct research, investigate and analyze anomalies and discrepancies and make recommendations.

  • Ability to coach, train and guide others.

  • Well-developed analytical, evaluation, problem resolution, and decision-making skills.

  • Well-developed mathematical skills.

  • Well-developed conflict resolution skills; ability to negotiate solutions.


Working Conditions

  • Office environment.

  • Prolonged periods of concentration and attention to detail.

  • Prolonged periods of sitting while using a computer and/or telephone.

  • May be required to work overtime from time-to-time to ensure daily requirements / assignments are satisfied.

In business for more than 90 years, with our head office in Kingston, Ontario, Empire Life continues to grow with offices across the country. Our success is based on a commitment to being approachable and responsive to the needs of our clients and distribution partners, on consistently solid investment performance and on faith in our employees as future leaders.

For regular full-time positions, Empire Life offers a competitive salary and comprehensive benefits package including a bonus plan and opportunities for career development.

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now.
We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Empire Life is an equal opportunity employer.