Manager, Retail Analytics

Back to Career List

Date Posted: 8/6/2021

Location: Toronto-Yonge @ York Mills, Ontario, CA

Reference No.: 2021-0185

Position Type Regular Full-Time

Manager, Retail Analytics


Scope Statement

The Manager, Retail Analytics supports the Retail Finance team by defining metrics, assisting with the development, implementation and sustainment of financial models, and implementing accurate, clear insightful reports for production. The incumbent works within defined procedural constraints and under the general supervision of the Director, Retail Analytics.


Impact Statement

  • Assist Senior Management to create and implement a framework to design, develop and deliver financial models, Board of Director’s packages, key Initiatives dashboards and other key reports to support strategic decision making initiatives aligned with strategic outlook, monitor and manage initiatives to support divisional profitability. 

  • Collaborate with Senior Management and key stakeholders to identify key operational metrics and drivers, key areas of opportunities and develop a process to measure success that is aligned with divisional goals and objectives 

  • Establish, manage and monitor the adequacy, suitability, effectiveness and efficiency of the financial models and other key documents to ensure information is updated timely and accurately to enable key stakeholders to make the right business decisions 


Responsibilities include

  • Collaborate with key stakeholders to identify parameters and build models that meet business objectives 

  • Compile, analyze and organize data for competitive, market and other assessments

  • Analyze and evaluate model output reports and identify trends, cost savings and revenue generating opportunities and communicate key findings to  Senior Management for consideration

  • Contribute to the  product profitability calculations and identify opportunities for cost savings or revenue generation

  • Refine and adjust capacity and performance models to ensure alignment with the evolving business operating environment

  • Run scenario analysis to  assist the organization with strategic planning  and to develop flexible long-term plans 

  • Define and document business rules, logic, data sources and assumptions for each model in order to provide users with a clear understanding of the objective and desired outcome

  • Coordinate and manage the compilation of financial data; analyze and design reporting packages for key stakeholders

  • Collaborate with internal stakeholders to develop and implement reporting packages for Executive Management teams; solicit feedback on the format and content; transition final reports to the Retail Finance team for production

  • Develop a thorough knowledge of industry trends, regulatory and compliance changes and the impact of changes within the external environment and make recommendations to enhance reporting for Senior Management 


Knowledge / Experience / Certification

  • 5+ years’ experience in the insurance/financial services industry

  • Proven experience with quantitative and qualitative trends and analysis and a strong understanding of key business drivers

  • Strong technical experience with financial and expense analysis modeling 

  • Expert knowledge of software tools like Excel, Word, and Power Point


Education / Professional Courses

  • University degree with courses in business, finance or accounting


Key Skills

  • Ability to prioritize and balance multiple tasks or projects

  • Excellent written and verbal communication skills 

  • Tact, diplomacy and ability to handle confidential information

  • Ability to prioritize and balance multiple tasks or projects

  • Well-developed analytical, evaluation, decision-making and problem resolution skills

  • Strong ability to work collaboratively with others to achieve desired results


Key Competencies

  • Collaboration

  • Customer-Centricity 

  • Developing Others

  • Driving for Results

  • Initiative

  • Integrity 

  • Interpersonal Communication 

  • Judgment and decision-making

  • Leadership


Working Conditions

  • Office environment

  • Prolonged periods of concentration and attention to detail

  • May be required to work extended hours  


  • Employees and management on a local and national basis

  • Insurance Industry Associations and Professionals

In business for more than 90 years, with our head office in Kingston, Ontario, Empire Life continues to grow with offices across the country. Our success is based on a commitment to being approachable and responsive to the needs of our clients and distribution partners, on consistently solid investment performance and on faith in our employees as future leaders.

For regular full-time positions, Empire Life offers a competitive salary and comprehensive benefits package including a bonus plan and opportunities for career development.

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now.
We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Empire Life is an equal opportunity employer.