Digital Sales Coordinator

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Date Posted: 8/27/2021

Location: Any Canadian Location / Tout lieu canadien, Any Province, Canada

Reference No.: 2021-0272

Position Type Regular Full-Time


The Digital Support Coordinator supports the National Sales and Marketing team and Strategic Account Manager, in the achievement of defined digital sales targets by fulfilling administrative requirements. The incumbent is guided by defined goals and objectives and works under the moderate supervision of the Manager Sales Support.


Impact Statement

  • Support National Sales Team and Marketing and Strategic Account Manager in their achievement of defined digital sales targets for Advisor Referral Program, Go Empire.


Responsibilities include

  • Conduct onboarding and monitoring of digital initiatives including the Advisor Referral Program, Go Empire and Fast & Full

  • Coordinate client lead referral tracking between sales, marketing, customer service and Distribution Partners

  • Provide administrative services to the Strategic Account Manager  

  • Respond to enquiries from Distribution Partners inquiring for Digital Programs 

  • Research, investigate and collaborate with the appropriate subject matter expert to support recommendations and provide resolution to complex problems or enquiries

  • Distribute mass email marketing messages

  • Generate sales reports that support digital initiatives such as GoEmpire, ARP, IARP

  • Participate in weekly digital support meetings 

  • Communicate with Distribution Partners with a timely, quality response; update and maintain Distribution Partner contact information in the CRM database

  • Collaborate and foster a positive team environment with the Retail Distribution team

  • Build and maintain knowledge and understanding of Empire Life products

  • Maintain knowledge of evolving digital platforms including Advisor Dashboard, Envision, and Fast and Full

  • Support continuous innovation of digital assets by capturing distribution partner feedback and providing strategic recommendations to enhance user experience

  • Accurately respond to support requests, meeting or exceeding agreed upon service levels

  • Participate in project work as an individual or member of a team

  • Act as a liaison between Distribution and business partners to solve issues efficiently and on time 


Knowledge / Experience / Certification

  • 3+ years office administration experience required

  • Exceptional skills in Microsoft Office (including Word, Excel and PowerPoint) and other reporting systems

  • Experience with CRM/MD 

  • Experience in sales support an asset

  • Sales, marketing and/or promotions experience an asset

  • Insurance and/or financial services industry experience an asset

  • Bilingualism (English/French) is required


Education / Professional Courses

  • Post-secondary education an asset

Key Skills 

  • Attention to detail

  • Exceptional organizational skills

  • Ability to prioritize and balance multiple tasks and projects

  • Well-developed verbal and written communication skills

  • Well-developed problem resolution skills


Key Competencies

  • Collaboration

  • Customer-centricity

  • Driving for results

  • Initiative

  • Innovation

  • Integrity

  • Interpersonal communication

  • Judgment and decision making

  • Leadership


Working Conditions

  • Office environment; prolonged periods of sitting while using a computer and/or telephone.

  • May be required to work overtime in order to support service requirements. 

  • May be required to travel to Distribution Partner events, on occasion. 


In business for more than 90 years, with our head office in Kingston, Ontario, Empire Life continues to grow with offices across the country. Our success is based on a commitment to being approachable and responsive to the needs of our clients and distribution partners, on consistently solid investment performance and on faith in our employees as future leaders.

For regular full-time positions, Empire Life offers a competitive salary and comprehensive benefits package including a bonus plan and opportunities for career development.

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now.
We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Empire Life is an equal opportunity employer.